The Department of Public Works and Highways (DPWH) has retained its International Organization for Standardization (ISO) 9001:2015 Quality Management System Certification after SOCOTEC Certification International conferred the agency’s official accreditation on Wednesday, September 14, 2022 at the DPWH Central Office in Port Area, Manila.
“This certification attests that the management systems of all six (6) Bureaus, nine (9) Services, five (5) Unified Project Management Office (UPMO) Clusters, 16 Regional Offices, and 183 District Engineering Offices of the Department nationwide adequately complies with international standards,” said Secretary Manuel M. Bonoan during the awarding ceremony.
“Imagine an organization with over 200 sub-offices having all its processes – technical and support, certified against international standards. This is a major milestone in the continual improvement of our service delivery and better customer satisfaction for our stakeholders”, added Secretary Bonoan.
DPWH was one of the first national government agencies that obtained ISO Certification. The agency has been ISO-certified since 2015, having met the ISO 9001:2008 standards for Ouality Management System.
All Department offices were awarded with the latest version of ISO 9001:2015 Quality
Management System Certification in October 2017, which incorporated risk management to enable organizations to identify and provide a systematic approach to risk for more efficient quality management system.
The ISO Certification resulted into improved service delivery brought about by the
streamlined and improved processes of the Department.
Present during the awarding ceremony were members of the DPWH Management
Committee headed by Senior Undersecretary Emil K. Sadain including Assistant Secretaries Ador G. Canlas and Marichu A. Palafox, Overall Quality Management System (QMS) Overall Head and Deputy Head, respectively; SOCOTEC Certification International Operations Manager Erwin F. Quinto, Program Director Maria Rosario A. Ablan for the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information and Reporting Systems (AO 25) Secretariat; former DPWH Undersecretary Raul C. Asis who spearheaded the DPWH ISO journey seven (7) years ago; as well as heads of the DPWH Regions, Bureaus, Services, and Project Management Offices.